330ok's Privacy Policy
— Your data, our responsibility

330ok.win ("330ok", "we", "us") takes your privacy extremely seriously. This Privacy Policy Explains what information we collect when you use our website or mobile app, why we collect it, and how we use and protect that information.

330ok is a trusted Sports Betting and online gaming platform for users in Bangladesh. By using our services, you agree to this Privacy Policyby continuing, you are considered to have accepted the terms outlined herein. Please read them carefully.

We believe transparency is the foundation of trust. 330ok does not collect data through any hidden means — everything we do is clearly set out in this policy.

330ok collects various types of information — some provided directly by you, and some collected automatically. Full details are below:

330ok collects information in three main ways:

• Directly from you: Information you provide when registering, completing KYC verification, making deposit/withdrawal requests, contacting support, or updating your profile.
• Automatically: When you use our platform, device and usage data is collected through cookies, log files, and similar technologies.
• From Third Parties: Payment service providers (Mobile Banking, Nagad, Rocket) may receive limited data for transaction verification. KYC verification agencies assist in confirming user identity.

330ok uses your information only for specific, legitimate purposes. Your personal Privacy Committed to protection. Below are the key purposes for which your data is used:

• Account management: Your information is used to create, verify, and manage your account.
• Financial transactions: Payment details are verified during deposits, withdrawals, and bonus processing.
• Security Assurance: Data is analyzed to prevent fraud, money laundering, and unauthorized access.
• Customer Support: Your contact information is used to resolve issues and handle complaints.
• Personalized Experience: Your preferences and gaming history are analysed to show you relevant offers and promotions.
• Responsible Gaming: Data is used to detect unusual gaming patterns and intervene when necessary.
• Legal obligations: Data required to meet regulatory obligations is retained as needed.
• Platform Development: Usage data is analyzed to improve service quality and the overall user experience.

330ok never sells your personal information or shares it with third parties for advertising. However, limited information may be shared in certain circumstances:

• Payment Processing: Required information is shared with Mobile Banking, Nagad, and Rocket to verify transactions.
• KYC verification provider: Limited data may be shared with approved third parties for identity and age verification.
• Legal claims: Information may be disclosed pursuant to a court order or government directive.
• Security Investigation: We may cooperate with law enforcement agencies in investigating fraud or criminal activity.

330ok uses industry-standard security technology to protect your data. Our protection measures are multi-layered:

• 256-bit SSL Encryption: All data transmissions are encrypted, making it impossible for any third party to read your information.
• Secure Servers: Our servers are protected by firewalls and intrusion detection systems.
• Two-Factor Authentication: OTP verification is mandatory as an added layer of security at login.
• Access controls: Only authorized personnel can access specific data, and every access is logged.
• Regular Audits: Third-party security experts regularly audit our systems to identify vulnerabilities.
• Data Masking: Sensitive payment details are masked — full information is never stored in plain text.

330ok uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. The types of cookies we use and their purposes are detailed below:

• Essential cookies: Used to maintain login sessions and security tokens — the platform cannot function properly without these.
• Functional Cookies: Used to remember your language preference, theme settings, and game choices.
• Analytics cookies: User behavior is analyzed to improve the platform — all data is fully anonymized.
• Security Cookies: Used to detect fraudulent login attempts and suspicious activity.

As a 330ok user, you have several important rights regarding your personal data:

330ok does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration the account is active, and a minimum of 5 years after closure (legal obligation).
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
• KYC documents: Retained for up to 5 years after account closure.
• Communication logs: Support conversations are retained for up to 2 years.
• Session Logs: Retained for up to 90 days for security investigation purposes.

330ok strictly prohibits providing services to anyone under 18. Our platform is for adults only. If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account on our platform, please notify our support team immediately. We will take prompt action.

330ok may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered mobile number or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of the most recent update will always be displayed at the top of this page. Copies of previous versions are available upon request.

For any privacy-related questions, complaints, or requests, please contact us:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Support available in Bengali and English
• Response Time: Responses are typically sent within 24 to 48 hours